Terms & Conditions
Tour orders: A $250 per person NON-REFUNDABLE deposit is required at the time of booking. The final balance is due 60 days prior to the scheduled game date.
Ticket and/or tailgate orders: Payment is due in full at time of order. ALL sales are final!
Credit card orders must have EXACT MATCH of cardholder name and billing address. Payment may be made by credit card (Visa, Master Card, Discover or American Express), personal check, certified check or money order. Personal checks will not be accepted within 10 days of scheduled game date. Payment terms may be negotiated upon request.
All orders will be assessed a $20 FEDEX shipping fee. NO additional fees are added. By law, a 5.5% Wisconsin Sales Tax is added to all home game orders. No sales tax is charged to road game orders or special events hosted outside of Wisconsin.
Confirmations will be sent at the time of booking. Game tickets are distributed by the Green Bay Packers in late July. Game tickets, tailgate coupons and tour documents ordered prior to this date will be RECEIVED shortly after August 1st. Orders placed after August 1st will be RECEIVED within 3 business days of purchase.
All cancellation requests must be received in writing. It is our policy that ALL SALES ARE FINAL. In certain circumstances, at our discretion, we may be able to provide a partial refund or credit based on the reason for cancellation, timing of the cancellation and the resale value of the products and services ordered.
For security reasons, ALL shipments will be made to the billing address on the credit card via FEDEX. A signature is required. FEDEX does not ship to P.O. Boxes. If your credit card billing address is a P.O. Box, a representative will contact you for shipping information.
Once delivered, you are responsible for the safety of your game tickets. If you lose the tickets, contact our office immediately. For Lambeau Field games, tickets may only be replaced if authorized by the season ticket holder. In some cases, the identity of the season ticket holder is not known, and replacement tickets can not be issued. If replacement tickets are issued, they will be in the form of an E-Ticket with a new barcode. The replacement ticket takes precedence over the original ticket. There is a $25 per ticket fee for replacement tickets. The ability to replace lost tickets for road games and associated costs are dependent on the respective team's policies.
If available, the names of all hotel guests are required at the time of booking. To facilitate check-in at the hotel, all names should be provided a minimum of 14 days prior to game date. Requests for adjoining rooms and other preferences will be forwarded to the hotels in the order received. Most requests will be honored, but due to high occupancy levels CANNOT BE GUARANTEED. Rooms with 1 person will receive 1 Queen or 1 Double bed. Rooms with 3 or 4 persons will receive 2 double beds. Rooms with 2 people will be provided with 1 Queen bed or 2 double beds per bedding request.
A revised confirmation will be issued for all non-name related order changes. This includes changes to number of people, hotel check-in and checkout dates, bedding requests, etc. The first change is free of charge. Subsequent changes may incur a $25 processing fee.
Starting Week 5, all Sunday games are subject to a time change by the NFL for television purposes (NFL Flex Scheduling). We cannot be responsible or issue refunds for these changes, or any other time, date or venue changes which are out of our control. If the game is cancelled, we will issue a full credit (towards a future purchase) for all refundable components of the package.